1. Home
  2. FAQ
Frequently Asked Questions

Kriky FAQ — Your Questions, Answered

From registration and login to deposits, bonuses, game rules, and security — everything you want to know about Kriky, all on one page.

50+
FAQ: Questions & Answers
24/7
Live Support
8
FAQ Categories
5 minutes
Average Resolution Time

Kriky FAQ — Everything You Need, All in One Place

Whether you're new to Kriky or a returning member, questions are bound to come up along the way. How do I create an account? How do I deposit? How do I claim a bonus? How do I withdraw my winnings? This FAQ page was built to give you direct answers to all of these.

Kriky believes every member deserves instant answers — no waiting in a support queue. That's why we've organized the most frequently asked questions by category right here. Simply select a topic from the category tabs below.

Tip: If you can't find your answer here, reach out to our 24/7 live chat support. You can chat in Bangla.
Direct Support

If you can't find your answer in the FAQ, our support team is always ready to help.

Email Support
Support Hours
7 days a week, 24 hours a day

FAQs by Category

Pick a topic and get answers instantly

Account-Related Questions

To register on Kriky, you'll need an active Bangladeshi mobile number, a strong password, and you must be at least 18 years old. The entire registration process takes just 2–3 minutes. No documents need to be submitted separately.

No. Under Kriky's policy, each person may only create one account. Attempting to create multiple accounts from the same device, mobile number, or IP address may result in all accounts being suspended and any accumulated balance being forfeited.

Click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The whole process takes about 2–3 minutes.

After logging in, you can update your name, email, and certain details from your profile settings. To change your registered mobile number, you'll need to contact support, as it is the primary means of identity verification.

Mobile OTP verification is sufficient for regular gaming. However, larger withdrawals may require additional identity verification. This is done to protect member security.

Deposit-Related Questions

After logging in, go to "Deposit" from your dashboard. Select bKash, Nagad, or Rocket, enter the amount, and follow the payment instructions. Once the payment is successful, your Kriky wallet will be credited within a few minutes.

The minimum deposit on Kriky is just BDT 100. Maximum limits depend on your payment method and account level. For more details, Deposit Page view here.

Deposits via bKash, Nagad & Rocket are typically processed within 1–5 minutes. In exceptional cases, it may take up to 30 minutes. If it takes longer than 30 minutes, please contact support with your transaction ID.

Kriky does not charge any fees for deposits. However, your mobile banking provider (bKash/Nagad/Rocket) may apply a send money fee in accordance with their own policies.

Contact the support team as soon as possible and provide your transaction ID, time, and amount. The Kriky team will investigate and take the appropriate action.

Withdrawal-Related Questions

Go to "Withdrawal" from your dashboard. Enter the amount, select your payment method (bKash/Nagad/Rocket), and confirm your registered mobile number. Once the request is submitted, the funds will be transferred to your mobile wallet within the specified timeframe.

Standard withdrawal requests are processed within 15 minutes to 24 hours. Larger amounts may take a bit longer due to additional verification. Processing is generally faster on business days.

The minimum withdrawal amount on Kriky is BDT 300. Withdrawals from bonus balance require wagering conditions to be met first. For full terms and conditions, Terms and Conditions View page.

If your withdrawal is rejected, you will typically receive an email or SMS notification stating the reason. Common reasons include incomplete bonus wagering, pending account verification, or incorrect payment details. If you're unsure what went wrong, please contact support.

Bonus Questions

Kriky offers several types of bonuses:
  • Welcome bonus — on your first deposit.
  • Reload bonus — on your next deposit.
  • Cashback — on weekly losses.
  • Free spins — on selected slots.
  • Daily Login Bonus — earned by logging in every day.
  • Referral bonus — when you bring a friend.

No, bonus balance cannot be withdrawn directly. To convert a bonus, you must meet the specified wagering requirements — meaning you need to place bets totaling a set multiple of the bonus amount. Once the requirements are met, any winnings are converted to real balance and can be withdrawn.

Yes. Once you make your first deposit after registering, the welcome bonus is automatically credited to your account. No separate code is needed. However, some special bonuses may require a promo code — in that case, enter the code at the time of deposit.

Bonus validity varies by type. Welcome bonuses are generally valid for 7 days, daily bonuses for 24 hours, and special promo bonuses for up to 30 days. Complete the wagering requirements before they expire, or the bonus will be forfeited.

Game-Related Questions

Kriky offers 500+ games. The main categories are:
  • Slot Games — classic and video slots.
  • Fish Games — popular fishing arcade games.
  • Sports Betting — including cricket and football.
  • Betting — live betting options.
  • Live Casino — with real dealers.
  • Card Games — Teen Patti, Poker, and more.

All games on Kriky are powered by RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. No result is pre-determined or manipulated. Third-party auditing firms regularly verify the system.

Some games can be played for free in demo mode — no login required. However, to win real money, you must log in and make a deposit. Any points or winnings from demo mode cannot be withdrawn.

If you get disconnected, the Kriky system saves your session. When you reconnect, you can continue right where you left off. Active spin results in slots are logged on the server, so there's no risk of losing funds.

Security Questions

Yes, Kriky is completely secure. We use 256-bit SSL encryption. Your personal and financial information is never shared with third parties. For more details, Privacy Policy Read more.

After logging in, go to the "Security" section in your profile settings. From there, you can enable two-factor authentication. Once enabled, an OTP will be sent to your mobile at every login. It is strongly recommended to keep this turned on.

Change your password immediately and notify the support team. The Kriky team will temporarily lock your account and begin an investigation. If you no longer have access to your mobile number or email, identity can be verified through support to recover the account.

Mobile Questions

Yes, Kriky is built with a mobile-first design. It runs smoothly on any modern browser on both Android and iOS devices. The full experience is optimized regardless of screen size.

No separate app download is needed. Simply visit the Kriky website from your mobile browser to access all features. You can also add a shortcut to your home screen for an app-like experience.

Kriky is optimized for low-bandwidth connections. Most games run smoothly on a standard 3G connection. For the best Live Casino experience, however, 4G or Wi-Fi is recommended.

Responsible Gambling Questions

Responsible gaming means treating gambling as entertainment, not a source of income. It means playing within a set budget, sticking to time limits, and not chasing losses with bigger bets. Kriky actively promotes this approach. To learn more, Responsible Gaming View page.

Yes. Kriky members can set their own daily, weekly, or monthly deposit limits. This can be done from the "Responsible Gaming" section in your profile settings. Decreasing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes. You can temporarily suspend your account for a set period (from 1 day up to 6 months). During this time, logging in or playing games will not be possible. To learn more about self-exclusion, Responsible Gaming Read more.

Why choose Kriky?

Why thousands of Bangladeshi gamers trust Kriky

Instant Login & Gaming

Start playing within minutes of registering. No lengthy verification process, no waiting.

Bank-Grade Security

Your account is protected with 256-bit SSL encryption, two-factor authentication, and real-time fraud monitoring.

Fast Bangladeshi Payments

Instant deposits via bKash, Nagad & Rocket. Withdrawals are just as fast and hassle-free.

Support in Bengali

All support is available in Bengali — 24/7. No language barriers, no confusion.

A massive collection of 500+ games

Slots, Fish Games, Live Casino, Sports Betting — there's something for every type of player.

Regular Bonuses & Promotions

From welcome bonuses to daily login rewards — there's always something to earn at Kriky.

Get Started Today

Got your answer? Now go play!

Register on Kriky and kick off your gaming journey with a welcome bonus. It only takes 2 minutes.

Free Registration Log In
বাংলা